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| Siliconbits Code of practice for IT traders |
| A trader
displaying the Siliconbits IT Trader logo on their website/PC agrees
to follow these guidelines. It does not mean that Siliconbits or
any of its associate companies recommends the products you are offering
or the customer service you are providing outside the areas covered
in the code. Prices The price of all goods and services you are offering must be clear and easily found. This means you must show the actual price clearly to the consumer. There can be no hidden extras, such as taxes, packaging or delivery. Before signing the contract, you must confirm the actual price the consumer must pay. If the nature of your business means that you may have to change the price between accepting the order and delivery, you must automatically give the consumer the option to cancel their order and get their money back. Ways of paying You must tell the consumer all the different ways of paying and tell them clearly how to pay. Delivery You must agree when you will deliver the goods to the consumer. If you cannot deliver within the agreed time you should tell the consumer immediately and, with their agreement, arrange another time for delivery. If you cannot agree another time for delivery, you must offer the consumer a refund. Security The site must be secure for sending personal information. Advertising All your advertising must meet the conditions of the Advertising Standards Authority code which you can see at www.asa.org.uk. If the website contains advertising material from other people or organisations you should clearly identify this material. Promotions Any promotion you do must meet the conditions of the Sales Promotion Code which you can see at www.asa.org.uk. Consumer law You must meet your obligations under the consumer protection laws currently in force: Your details You must provide your full contact details of your website including your phone and fax numbers, an address for correspondence and your e-mail address. If you trade under the name of a company, you must display its registered name and address, company registration number and VAT number (if you have one) on the website. Contracts You must set out the terms and conditions of your contracts clearly and in plain English. They must be easily found on the site. You must say that contracts do not affect the consumers' statutory rights. Refunds You must provide the option of a full refund, within a reasonable time, if the goods turn out to be faulty or different from those the consumer ordered. You must give all refunds as soon as possible, and at the latest within 30 days of agreeing to give the refund, taking into account the original method of payment. Guarantees You must make it clear if you are providing a guarantee. If you are, you must make clear what is covered, for how long and that the guarantee does not affect the buyers' statutory rights. You must also say if an insurance company is backing the guarantee. If it is, you must give the name and address of the insurer and you must provide the policy. Receipts, bills and settlement mistakes You must provide a receipt with the goods. You must correct any mistakes in bills, receipts or payments as soon as possible. Handling complaints You must deal with complaints effectively. Any system for handling complaints must be: fair; confidential; effective; easy to use and well-publicised; speedy - you should have time limits for taking action and telling customers what you are doing; informative - so that you know which services you need to improve; simple to understand and use; and checked - to make sure that it is working well and getting better. You can find more details about good systems here. Solving disputes You must provide details about any procedure for solving disputes you belong to. You must provide details of any Ombudsman scheme or regulator which you belong to. You must be governed by Mauritian law. Data protection and privacy You must meet the conditions of the Data Protection Act 1998. You must say if you will send the consumer marketing material, or pass the consumer's details to others. You must give consumers the option to refuse marketing material. Customer support and service You must provide a customer service phone number and say when this service is available and state clearly the cost of the calls. Customer feedback You must agree to invite Online customers to post comments about their experience of using your service on Our Online forum discussions. We will invite you to comment on relevant discussions. |
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